Fosyga Certificate: Download, What It Is For and MORE

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If you are interested in getting your Fosyga Certificate, it is important to know the step by step to successfully carry out the process. But, don’t worry, in this article you will find the necessary information to know more about the subject. Among them, we will mention how to download it, what it is for, and more.

Remember that this certificate is a document so that Colombian citizens can have the information that is provided in all health entities in the country. What are you waiting for?

Keep reading!

How to Download the Fosyga Certificate?

You should know that to download the Fosyga Certificate, there are two (2) ways to obtain it, these can be virtual or face-to-face. Next, we will mention the steps to follow in order to download your virtual certificate:

  1. You must enter the web portal de Fosyga, currently known as «Adres».
  2. Next, you have to locate the line «Adres» and click.
  3. You must select your type of identification document. It should be noted that there are the options of passport, identity card, diplomatic card, among others for those children and / or adults who do not have their identification document.
  4. You have to enter the number of the document type that you selected earlier.
  5. You must put the validation code of the security image that will come out. Then, you have to click on «Consult».
  6. Next, your certificate should appear on your monitor screen.
  7. You must print it so that you have it when you need it.
In case you are new to the Fosyga system, and the following message appears: «The affiliate with the document number xxxxx is not affiliated with the BDUA.» You must go to the main office to obtain your certificate. This is located on El Dorado avenue, on 26th street, N ° 69-76, in Tower 1, 17th floor, Bogotá – Colombia.

Tax and Exception Regime

If you want to know what both Fosyga regimens are about, we will explain them to you below:

  • Contributory: This regime uses all the income, which is received to provide Colombian citizens with full coverage of expenses in the health area. In addition, a certain part of the total amount must be collected and invested in Colombian hospitals, for their maintenance and to provide quality services.
  • Exception: This regime refers to the area of ​​the Solidarity and Guarantee Fund (FOSYGA), of the Compensation Directorate. Which is in charge of receiving the contributions that are made to the health area for citizens, therefore, has extra income.

Also, it is responsible for paying the Economic Benefits, whether they are disabilities or maternity and paternity leave. These must be covered by Fosyga, due to an error of the employee or affiliate, so that the income from the contributions (contributions to the health area), are returned.

What is the Fosyga Certificate for?

The Fosyga Certificate, serves so that Colombian citizens can possess the information that is provided in all health entities in the country.

They are based on consultations that Colombians can make, whether to know if the service is active, inactive, suspended or withdrawn. Also if you are a beneficiary or contributor, your EPS, among other doubts that the Fosyga affiliate may have.

In addition, it is important to mention that the person in charge of constantly updating the Fosyga data with each of the affiliated Colombians, is the administrator in resources, of the General Social Security Health System.

Consult Adres

If you are interested in consulting Fosyga to verify your EPS, it is our pleasure to explain how you should do it so that the consultation is successful. Next, we will mention the steps to follow:

  1. You must enter the following web portal.
  2. The type of your identification document will appear at the bottom of this list. It should be noted that there are the options of passport, identity card, diplomatic card, among others for those children and / or adults who do not have their identification document.
  3. Enter the number of your identification document.
  4. You must click on «I am not a robot», then on «Consult».

In case it does not direct you to a new window with the information, you have to carry out the following steps:

  1. You must open Google Chrome. Then, an option that says «Pop-ups» should appear at the top right.
  2. You have to click and the line «Always allow pop-ups and redirects from».
  3. Next, you will be able to verify the status and affiliation to your EPS.
Make sure your data is up to date, if not, do not worry, since the update process in the database can last a period of thirty (30) days.

Pop-up Windows

You must bear in mind that on certain occasions, the search or web address may not appear in your browser, or the system simply does not work. This happens because the web portal or system uses pop-up windows.

To solve the problem, you must enable pop-up windows to access the website you need. You just have to click on the lower left and locate the address bar (URL). Then, in the lower right part a window should appear with a (X).

Next, you must click and load the website again. Ready! You can check the information you want.

Other Options to Consult the Fosyga Certificate

If you are looking for another option to be able to consult your Fosyga Certificate, it is important to inform you that there is not. Because, consulting with only the number of your identification document, is the most common way to make this consultation of the Certificate.

Download and Print the Fosyga Certificate

Downloading and printing your Fosyga Certificate is extremely easy. The only thing you have to do after the step by step mentioned above, is go to the lower right part of the web portal. Then, you must click on «Print».

In case you want to download it to have the PDF document on your computer, you must do the same, but this time you must click on «Download» and select the folder where you want it to be saved.

What is it?

The Solidarity and Guarantee Fund (FOSYGA) of the General Security System is a virtual and face-to-face entity, currently known as “ADRES”. In it, the affiliated Colombians, they can check the status of their EPS affiliation, if it is active or simply if it is from the subsidized or contributory regime.

Fosyga, shows only those affiliations of the Colombian health providers, of which they must report the news that each one presents.

In addition, it has a plan that is based on the affiliated Colombians, make a monthly payment, called quotation which is considered an investment. Then, the member will have access to his fund administered by the entity, for only medical or health care cases.

Affiliation Status

If you cannot see on your monitor screen, the status of your membership, even if the data previously entered is correct. You must contact the corresponding entity, since Fosyga or Adres does not know the information that other entities can handle in this regard.

In the event that the entity you wish to call does not provide service or does not seek solutions, you can contact SuperHealth to report the inconvenience you had with the entity.

It is important for us to provide you with some solutions in case the following problems appear when accessing the web portal:

  • If at the time of entering the web portal, you enter your data and the image takes time to open. The problem is due to pop-up windows, but you can fix it as we have mentioned previously in this article.
  • In the event that the results are not what you expect or have a sudden change, without you having requested the changes in the last thirty (30) days. We recommend you approach or call the service center to solve the problem.
  • The most common case of the states of affiliation, is that the information that you must have does not appear. This is due to the saturation that the system presents, we only recommend you to be patient and wait so that you can make your query when the system allows it.

Information Center

You must bear in mind the information from Fosyga, when you need to make a query, clarify doubts or communicate any inconvenience with the process.

The entity works in person, serving the Colombian public, from Monday to Friday from 8:00 am to 5:00 pm. Also, you can communicate with them by phone or email. Next, we will provide you with the data:

  • Citizens who are in Bogota, you can call (571) 4322760.
  • The rest of Colombians will be able to communicate through a free line, this is: 018000423737.
  • Email:

Finally, if you are interested in consulting, downloading and printing your Fosyga CertificateRemember to comply with the step by step so that you get it satisfactorily.


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