How to know if I am affiliated with Mutual Ser

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Next in this content we will answer all your questions about the Mutual Ser and you will know How to know if I am affiliated with Mutual Ser.

Do not stop reading our content, find out here about the requirements, services and benefits that this Mutual has for you and your family.

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👉🏻 Get the Mutual Ser Certificate 👈🏻

Consultation of mutual affiliates ser

The authorities of a nation, that is, the rulers or heads of state, have the duty to provide and guarantee to all citizens the possibility of being able to improve their quality of life, to have a stable quality of life, where all can satisfy their needs. basic needs as normal.

These basic needs that we are talking about are about having a stable economy, security, health, good nutrition, education and many others. One of those considered most important by society is the area of ​​health, because it is considered a fundamental basis for the development and proper functioning of a country.

Now, in many countries, such as Colombia, various organizations and entities have been created, which focus on managing and administering capital and resources to ensure that all these needs are satisfied.

One of them is Mutual To be, where members can enjoy different health benefits. To know if you are an affiliate, you must enter here. The web system will ask you for certain personal information and will show you your registration in the system.

How to know if I am affiliated with Mutual Ser: Services and Functions

An important aspect to know are the services and functions it has Mutual Being, for this reason, each of them are presented below:

  • Ensure members are in good health.
  • Provide medical care service 24 hours a day.
  • Provide various plans for members and applicants.
  • Comply with each of the health plans adapting to the person.
  • Associations with different health centers.
  • Provide and provide service throughout the Colombian territory.
  • Provide subsidy plans based on the economic situation of the affiliates.

Something important to clarify is that the services and functions of Mutual Ser may vary according to the headquarters and area where it is located.

Mutual Ser Affiliate Certificate

The affiliates of Mutual Being They have the right to an affiliation certificate, which is granted by the entity, through various modalities, both digitally, online or in person, approaching any of the assigned offices.

At present, most of the certificates have been processed online. Next we are going to indicate you what steps you must follow to obtain it through the web system of Mutual Being.

  1. To begin, you must access the Mutual Ser website and go to the affiliate section. For this you can easily enter, by clicking here.
  2. Then with your affiliate data, you must log in.
  3. Then, when you are inside, you can easily and safely download the membership certificate, by clicking download.

This certificate is of vital importance, because it is requested when enjoying a Mutual Ser service, such as when going to a medical appointment, among others.

How to know if I am affiliated with Mutual Ser: Data Registration

Affiliate to Mutual Being It is quite simple, you just have to register the data. In this section of the content, we are going to present everything you need to know to join Mutual Ser and thus be able to enjoy all the services and benefits that this entity has for you.

If you are within Colombian territory, as a citizen you have the right to belong and be part of a Mutual. This is necessary to be able to count on the services that are offered, otherwise you will not be able to count on the attention in any of the health centers, hospitals or clinics.

However. Based on all that has been raised, we present the steps you must follow to register and become an affiliate of Mutual Ser:

  1. Issue in Methodology III for the corresponding SISBÉN form.
  2. Put you in the SISBÉN level 1 or level 2 specifically in the part of without resources to pay for services.
  3. You must choose the EPS you prefer, in this case Mutual Ser.
  4. Complete the Mutual Ser Affiliation Form, and in the event that you have joined another EPS, process the Unique Form of News and Transfers.
  5. You must also collect the requirements and all the documentation requested for the membership of Mutual Ser.

All these steps are mandatory to be a member of Mutual Ser.

What is your Customer Service Model?

Mutual Being offers different attention services so that the member can communicate with the entity, and thus be able to ask questions, doubts, concerns and others. For this, this organization has established various methods to communicate.


In this option, you can go to one of the offices Mutual Being at the established times. Generally, the hours of operation throughout Colombia are from Monday to Friday from 8:00 am to 12:30 pm and then from 1:30 pm to 5:00 pm. If you want to know the location of the offices, you can enter the following link, by clicking here.

Call center

Another option, which turns out to be simpler, is to communicate through the Call Center. To do this you must call the number for user care established by Mutual Ser. This service is available 24 hours a day throughout the year, using the contact number is 01-8000-116882.


Through this option you can communicate and make your query easily and simply through any device with internet, having access to your email. To do this, you must enter the Mutual Ser web system and thus obtain the email address to which you must go.

How to manage medicines online at Mutual Ser?

Through the Mutual Ser website, we find various benefits that allow us to save money and time, such as the famous drug management process.

To carry out this management, it is necessary to fulfill a series of easy and simple steps that will make the process quite fast. Next we are going to mention and explain the steps you must take:

  1. To get started, you must access the Mutual Ser website.
  2. Then you must go to the Medicines Management section.
  3. Once this is done, what you should do is choose one of the two options presented, which are: Status of pending drugs and Directory of drug delivery points. You must choose the option that corresponds.
  4. In this case, you must select the first option, the system will provide you with a new tab, in which you must log in with your personal affiliate data.
  5. After that, what you must do is make the request for the necessary medications and medicines, using the instructions given on the page.
  6. Now after this you must select the second option, which appears at the beginning, to find out about the delivery points of the medicines already ordered.

Remember to have on hand all the required documentation, as well as the recipes delivered by the doctor.

Mutual Ser Benefits

Mutual Ser offers a large number of benefits, in different areas of the life of the members, such as economics, speed and the services that are offered. If you are one of the affiliates, then you will benefit from the health sector.

Among its various benefits we can find a quality service at all times, options and plans suitable for each person, among many more. Next in the following list we can appreciate many of the benefits that Mutual Ser offers you as an affiliate of it:

  • Excellent attention and care, in order to provide good health to members and their families.
  • Attention every day 24 hours.
  • Be part of different health centers.
  • Many office options to choose and attend, throughout the Colombian national territory.

How to request appointments via Internet in Mutual Ser?

Achieve request and obtain appointments for Mutual Being It is quite simple if all the required steps and instructions are followed. Next in this part of the article, we will proceed to indicate the steps you must follow so that you can schedule your appointment without problem.

  1. The first thing you should do is enter the Mutual Ser Online platform and then go to the Schedule Medical Appointment section.
  2. Then, when you are inside, you will have access to a list of the IPS that are available in your region
  3. The next step is to select the one that is closest to your location.
  4. After this, a new tab will open, where you must complete and process a personal data form. There you can easily schedule your appointment, selecting your type of affiliate and the type of appointment.
  5. You can choose in the calendar that will appear, the time and date that you want and that you find available, with the available doctor of your choice. and ready!

To confirm the appointment, you must fill in the following field with the telephone number, address and email.

What is the Mutual Self?

The Mutual Being is a Mutual that belongs to the Health Promoting Entities (EPS). They are entities that are part of the Colombian Health System which have the function of providing medical care, in different areas and specialties, to citizens throughout the national territory.

If you consider all our content you can be successful in your process.


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