How to Know the Balance in Claro Colombia: Prepaid and Postpaid

9 minutos de lectura

Are you a Claro customer and want to check your balance? Here we tell you How to know the clear balance in fixed or mobile telephony, internet or television, and enjoy all the services that this prestigious telecommunications company offers you.

Through this article you will also learn how to obtain a prepaid or postpaid telephone line, how to make inquiries through the Claro website, what Claro is, what it does and much more.

We invite you to continue reading so that you know how it works.

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How to know the balance in clear?

Through Claro you have the opportunity to check the balance of all the telephone lines that you have in force. Additionally, it offers you different ways to carry out the checks according to your needs. Similarly, Claro details various ways to recharge any of your lines, both postpaid and prepaid:

  • Enter Claro’s recharge site. Call # 724 from your mobile device, to recharge from 1,000 to 100,000 pesos.
  • Select your telephone line and the affiliated banking institution, this can be: Bancolombia, Banco Caja Social, Davivienda, Banco de Bogotá, Colpatria, BBVA and Banco Popular).
  • Enter the Wholesaler or Redeban payment top-ups.
  • It can also be recharged from a point outside. This service authorizes recharges from Panama, Spain, the United States and Ecuador. You have the possibility to recharge from $ 5 to $ 50 dollars, using the allowed points of sale: Barri or Ding, Walmart Moneycenters).

How to Know the Clear Balance: Prepaid Lines

To know the balance in Claro for prepaid lines, you must follow the following procedure, which is very simple:

  1. The first thing is call the number * 777 from your mobile device. The system will provide you with the balance that is available.
  2. Send a text message from your cell phone, write the word SALDO or SAL to the aforementioned number.
  3. Make inquiries online through the Claro’s official web portal.
  4. Install the Mi Claro application through the Play Store or App Store, in order to request the available balance.

How to Know the Clear Balance: Postpaid Lines

Now, to know the balance in Claro of postpaid lines, you must follow the following guidelines:

  • Make a call to * 124 Through the mobile equipment with Claro postpaid line.
  • In the case of having a corporate Claro line, call * 136 from your mobile device.
  • Carry out the respective queries online, through the Claro website.
  • Install the Mi Claro application via Play Store or App Store, in order to request the available balance.

Queries on Claro’s website

Regarding any type of queries that you want to make through the Claro website, you can enter in the following way:

  1. Login to the service My Claro Colombia.
  2. Complete the spaces with the email address and the password (in the case that it is for a landline phone). The first thing is to start the session, then choose the type of line that you have when you want to consult the mobile device.
  3. Enter the balance inquiry.
  4. Check your activity by periods of time.
  5. Ready! You have all the data about your balance and the recharges made until the moment of the consultation.

The Mi Claro assistance service allows you to check your line and do everything related to both the company’s fixed and mobile telephony. Through this you can:

  • Verify account statements and billing periods.
  • Observe in a specific way the calls made by your teams, both fixed and mobile.
  • Check the balance consumed in text messages, internet, multimedia messages and also in minutes of your Claro lines.
  • Organize all the data of your current plans, as well as the different services that you have agreed.

How can you find out what your Claro plan is?

If you want to know or change your Claro usage plan, you can have 2 ways: Through the Claro website, or through the Claro App. With the first option, you can enter the service’s web portal from any mobile device or PC. The other option can be downloaded to your Android or Apple mobile device, through digital stores.

How can I get a Claro Prepaid Line?

The first thing to take into account is that this type of lines brings various alternatives to choose from within an application plan, voice messages, text messages, mobile data, etc. On the other hand and currently, there are some Claro recharge plans, which are:

The nine (9) Minute Plan for all Operators (cost 500 pesos)

This plan provides:

  1. Nine (9) minutes of calls to all operators.
  2. Every second It has a value of 0.92 pesos.
  3. It is valid for one day.

Plan of fifty (50) Text Messages to Claro (cost 750 pesos)

This plan offers:

  • Fifty (50) text messages.
  • Every text message for the price of 15 pesos.
  • It is valid for one day.

The Plan of fifty-five (55) Text Messages (cost 750 pesos)

This plan provides the following:

  1. Fifty-five (55) text messages.
  2. Every text message included It has a cost of 13.6 pesos.
  3. It is valid for one day.

Plan of twenty (20) Minutes to any Operator (cost 1,000 pesos)

With this plan you get:

  • Twenty (20) minutes to any operator.
  • Every second It has a cost of 0.83 pesos.
  • Valid for one day.

The Data Plan of ten (10) Megabytes (cost 1,000 pesos)

This plan grants the following:

  1. You have ten (10) megabytes to navigate.
  2. You can include some App such as: Twitter, WhatsApp and Facebook.
  3. It is valid for one day.

Plan of forty (40) Minutes to any Operator (costs 1,000 pesos)

With this plan you acquire:

  • Forty (40) minutes to all operators.
  • It has a valid for one day.

The Waze Twenty-four (24) Hour Plan (cost 1,000 pesos)

This plan can be activated calling the number * 611 # and choosing alternative 3.

Twenty (20) Megas Data Plan (cost 1,000 pesos)

This plan provides the following:

  1. Twenty (20) megabytes to navigate.
  2. The following App can also be included: Facebook, Twitter and WhatsApp.
  3. Its validity is one day.

How can I purchase a Claro Postpaid Line?

In the event that you opt for a Claro postpaid line plan, with which you can enjoy mobile data with 4G signal throughout the Colombian territory. It also includes an excellent text message and call package, according to the user’s convenience. Among Claro’s postpaid services, there are those mentioned below:

Unexpected Plan Plus eight (8) GB

This plan has a cost of 58,000 pesos per month and includes the following:

  • Grants eight (8) Gb to navigate per month.
  • A fraction of mobile data, which includes some applications such as: Twitter, WhatsApp and Facebook.
  • Provides unlimited minutes for calls to any operator.
  • Also five hundred (500) minutes for long distance calls to some countries such as: Puerto Rico, the United States, Canada and Mexico.

The Unexpected Plus Twelve (12) GB Plan

It has a cost of 72,900 pesos per month, which includes:

  1. Offers twelve (12) GB to browse per month.
  2. A fraction of mobile data, which covers social networks such as: Twitter, Facebook and WhatsApp.
  3. It grants unlimited minutes for calls to all operators.
  4. Equally, grants five hundred (500) minutes for long distance calls to some countries such as: Puerto Rico, the United States, Canada and Mexico.

Unexpected Plan Plus eighteen (18) GB

It has a monthly cost of 79,900 pesos, it includes:

  • Eighteen (18) GB to browse per month.
  • A fraction of mobile data, which covers some applications such as: Twitter, WhatsApp and Facebook.
  • It grants unlimited minutes for calls to any operator.
    Likewise, it grants five hundred (500) minutes for long distance calls to some countries such as: Mexico, Puerto Rico, the United States, Canada.

The Unexpected Plan Plus thirty (30) GB

This plan has a value of 99,900 pesos per month and includes:

  1. Thirty (30) GB of browsing a month.
  2. A mobile data quota that includes App such as: Facebook, Twitter and WhatsApp.
  3. Provides unlimited minutes to any operator.
  4. Also, five hundred (500) minutes to make long distance calls to: United States, Puerto Rico, Mexico and Canada.

Unexpected Plus Forty (40) GB Plan

This plan has a value of 129,000 pesos, it includes:

  • Forty (40) GB of browsing per month.
  • A mobile data quota that includes App such as: Facebook, Twitter and WhatsApp.
  • It offers unlimited minutes to all operators.
  • Grants five hundred (500) minutes to make long distance calls to: United States, Puerto Rico, Mexico and Canada.

What is Claro?

Claro is a brand that provides telecommunications services, belongs to the América Móvil company, which carries out different activities in Latin America through Telmex, Telcel and Telesites. The countries where Claro is present are the following:

In Colombia, Brazil, in Panama, Nicaragua, in the Dominican Republic, Guatemala, in the United States, Paraguay, in El Salvador, Puerto Rico, in Ecuador, Honduras, in Peru, Argentina, in Chile and Costa Rica.

Since 2012 Comcel (telephone company in Colombia), becomes part of Telmex in the country, joining the América Móvil brand. Becoming one of the first companies in the provision of telecommunications services (fixed and mobile internet, television, fixed and mobile telephony), through the Telefonía Claro brand.

In March 2018, approximately 279 million users used Claro lines, 33 million used fixed lines, they had 28.6 million broadband users and 21.5 million paid TV subscribers marketed. Becoming the main telecommunications company in Colombia.

What is the Mi Claro Service in charge of?

This is a service that is responsible for providing support in different areas to subscribers. They are mentioned below:

  1. It works as a support center, where you have access to request consultations and clarify questions regarding home and mobile services.
  2. There is a technical service to carry out the bill and line payment, and affiliation to all the services that Claro offers.
  3. It has the Claro online bill payment service, with the aim of not forming long lines in a procedure that is simple, fast and reliable.
  4. You have the opportunity to recharge prepaid television service, mobile lines and broadband networks.
  5. Advances regarding the use of a mobile device with Claro line, such as: 15 minute magazine, Claro Video, Claro Ideas, Claro Music, etc. All these services provide information and distraction, presented as common programs, news, musicals, etc.
  6. Instant messaging alternatives of Claro Telephony.
  7. Support and anti-fraud attention, likewise, support against any question that may be had in reference to the contracted services.

You already have all the necessary information about How to know the clear balance. To achieve this, you just have to follow the instructions mentioned in the development of this article, which are very simple and you will also get quick answers.

What are you trading? Enter the Claro Colombia website and check the information you require. Good luck with your procedure!

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