How to Pay Natural Gas: Calculate Your Bill, Over the Phone and MORE

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In this article we will teach you everything related to how to pay for natural gas in Mexico. This service has been implemented in recent years, to promote environmental care and have a better service for citizens. Learn more here!

In the same way, this article will give you instructions on how to pay through the website and above all, how to print or download your electronic invoice. So, if you also want to know all the Benefits and payment centers in person, do not hesitate to read us.

Follow us and write down everything you need!

How to pay for Natural Gas?

Natural Gas is a basic service available throughout the national territory, which is certainly used to do household chores, such as cooking. So, Natural Gas, like all services, must be cancel in a fee to continue receiving the same.

In this sense, this type of service is in the hands of the Naturgy company, which has been offering its service packages of gas for many years in Mexico. Additionally, it is an entity concerned about its users; therefore, it is determined to offer multiple payment methods that are easy and straightforward for its members.

Now, in this article we will introduce you to everything related to How to Pay for Natural Gas and all the communication channels available to obtain your invoice. So, the various payment methods you have are:

  • On-line.
  • Mobile App.
  • Via telephone.
  • Face-to-face
  • Third parties.
  • Authorized establishments.
  • Others.

Invoice inquiry

However, before proceeding to explain all the steps to pay for these communication centers, it is essential that you know the balance in debt on your bill. Don’t you know how to do it? Quiet! We will tell you everything you need.

  • Get a good internet connection.
  • Use a trusted browser: Google Chrome, Mozilla Firefox and / or Safari.
  • Enter the Web page by Naturgy.
  • Click on the customer area and then select My Office.
  • Later, mark the option of “My invoices”.
  • Put the data related to the system.
  • Select which is the invoice you want to consult.
  • Verify all the data and corroborate your salary in debt to cancel it.
  • Also, download the invoice in PDF format to avoid problems in the future.

Remember! On the Naturgy web platform you can check your invoices, download them, pay and request other types of services.

In the same way, the Mobile App of this company is also available to check your balance in debt or invoice. So, we invite you to follow these instructions:

  • Locate Google Play (Android) or Apple Store (iOS).
  • Download the Naturgy Mobile App and wait for it to be activated on your cell phone.
  • Then, enter the necessary data to enter the system.
  • Look in the menu for the option My invoices.
  • Check that all the information is correct and verify your debt balance.
  • Also, you can Download or Print your invoice to the cell phone if you wish.

How to pay for Natural Gas via the Internet? Step by Step

Now, once you check your invoice, check your balance online and also gather the money to pay for this service, you will be ready to cancel through the Naturgy website. We recommend that you have a good internet connection and of course, have all the system and card data close to you.

Here are all the steps you must take:

  1. Use a secure and easily accessible browser.
  2. Access the Naturgy web platform.
  3. Locate the option “Search company.”
  4. Then, press the option to “Pay for Services”.
  5. Enter your customer number associated with the system.
  6. Verify before canceling the proof of payment, especially, your name and the salty debt.
  7. Select the “Pay” option and follow the steps indicated by the system.

Also, there is another option for those users who are part of the service but are not fully registered:

  1. Access the Web platform by Naturgy.
  2. Select the “Mercado Pago” option on your cell phone.
  3. Wait for the application to download.
  4. Check the “Discount code” option.
  5. Then write the following: PAGARNCASAMP. The latter will make you have a 15% discount on your bill of payment.
  6. Follow the steps indicated by the system.

Now, there is a possibility that the system has errors and I made a mistake with the payment invoice. So, you wonder what should I do? Simple, get the answer with us! You just have to follow these minimum instructions and so you can solve this small setback.

  1. Once you are on the Naturgy website, enter your associated data into the system.
  2. Look in the Menu for the option “Customer Area”.
  3. Select the reason for your claim.
  4. Wait for the instructions on the web page.

Naturgy has different claim modes:

  • Online form.
  • Through the mobile application.
  • Via email.
  • Telephone line.

Do not stay without accommodating your bill!

How to pay for Natural Gas by Phone?

On the other hand, technologies are getting better and better and with this Naturgy renews itself in its mobile application available to its users. For this reason, it is essential that you download your application and see another way to How to pay for Natural Gas?

Mobile App

Then, below, we will tell you all the steps you must take to complete the download and proceed to pay for your smartphone:

  • Download the mobile application through Google play (Android) or Applestore (iOS).
  • Wait for the system to activate the application on your cell phone.
  • Register in the Mobile App.
  • Place all the data related to the system:
    • Naturgy service account number.
    • Email.
    • Sex.
    • Age.
    • Identification number.
    • Cell phone number.
  • Subsequently, click on “Outstanding balance and payment deadline”.
  • Click on “Pay”.
  • Select the card of your preference.
  • Enter all the data associated with your card.
  • Wait for the system to display “Transaction Successful”.
  • If you want, you can print or download the invoice once you finish the payment.

Via telephone

  • Contact the 800-8346 by phone.
  • Request “Customer Service”.
  • Provide all your associated data.
  • Asks to corroborate the balance in debt.
  • It makes known the data with which you will pay the account of the balance of the gas service.
  • Confirm again that everything is in order.
  • If you wish, you can ask the operator to send you the payment invoice by email.


Also, there are some places to be able to cancel the Naturgy bill, such is the case of:

  • Monterrey.
  • Attention Simón Bolívar.
  • Mexico City.
  • Luis Moya.
  • Guanajuato.
  • Lion.

Additionally, there are different banking entities available to consult and pay for natural gas:

  • San Luis Potosi.
  • Zacatecas.
  • Mexico City.
  • Aguascalientes.
  • Obregón city.

How to calculate the Invoice?

All citizens have the facility to choose natural gas packages in both the free and regulated markets. Know everything here!

Free market

They take into account the price of natural gas given the price set by the irrigated market. In other words, they have to choose the rate they want according to their terms and apply the discounts they consider:

  • Rate 3.1: Domestic use with annual consumption less than or equal to 5,000 KWh.
  • Tariff 3. 2: Domestic use with annual consumption or equal to 5,000 kWh to 50,000 kWh.

Government regulated price

  • TUR 1: Consumption before equal to or less than 5,000kWh.
  • TUR 2: Annual consumption between 5,000 kWh to 50,000 kWh.

Now, if you want to carry out the process of calculating the Fixed Natural Gas:

  • Fixed Term: Billing Period * Fixed Term Price.
  • Example: 3 months * $ 12 Mexican pesos = 36

What is the natural gas bill?

The natural gas bill is the document that guarantees your subscription to the service and allows you to show a receipt with the balance in debt, at the time of canceling this service. Therefore, in this section we want to describe all the aspects of this type of invoice:

  • Names and surnames.
  • Home address.
  • Reference number.
  • Fiscal address.
  • Total to pay.
  • Billed period.
  • Electric power.
  • Electric consumption.
  • Electric tax.
  • VAT.
  • Communication channels.

Now, if you want to Print or Download your payment invoice, you just have to follow these simple steps:


  • Check that all the information in your template is correct.
  • Click on the “Download” button.
  • Create and save in a simple and easily accessible folder.
  • Go back to the file and verify that it has been downloaded in PDF format.

To print

  • Select the folder where you saved the document.
  • Verify that it is the correct document.
  • Check the “Print” option.
  • Choose the printing options: Number of pages, orientation, size and printing destination.
  • Check that the print is legible.
  • Synchronize your phone and computer via Bluetooth.
  • Choose the file you want to Print from your phone and then select all the printing preferences.
  • Enjoy your payment invoice!

Benefits of paying for Natural Gas

To end this article, we want to mention all the positive aspects, in this case benefits, established by having a natural gas connection. As well as, remember that this type of service is paid, but it is one of those that most protects human health and tries to counteract climate change and damage to the environment.

Here are several of these benefits:

  • Greater energy savings.
  • Cheapest on the market.
  • Hot water in seconds.
  • Heating appropriate to environmental conditions.
  • Room temperature.
  • Increased review security.
  • Quick and easy installation.
  • Periodic reviews.

Cancel your Natural Gas service!

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