How to get my money back from MercadoPago

8 minutos de lectura

Believe it or not, the question How to get my money back from MercadoPago it is quite frequent. It may be that for various reasons you need to have your money back and you do not know how to do it. In this sense, it is important to know the alternatives you have if you are in this situation or if one day you could be.

Today we will explain how you can get your money back in MercadoPago, how long I have to make a claim, how to contact Mercado Pago, where the money falls when the seller returned the money, and what you can do if the seller does not respond to the claim. If you are interested in knowing all this and more, we invite you to continue reading.

How to get my money back from MercadoPago

Let’s start by answering the main question of this article: How to recover my money from MercadoPago? As we told you before, we will tell you the ways you have to get back money that you paid on the platform to acquire a product that did not fulfill what was promised, that never arrived or for any other reason.

The truth is that you only have three ways: contact the seller, make a claim or contact Mercadopago or Mercadolibre.

Contact seller

First of all, what you should do is contact the seller. This is the most peaceful path you can choose, so this is where you should start. In this sense, you write to the seller and tell him that you want your money back. To do this, simply go to your shopping list, locate that purchase, and click Send Message.

If the seller responds and accepts the return, then they can give you a refund. This is usually done from MercadoPago itself, in the Activity option, since the payment you made is located there and in this is the option to Reintegrate or Return money. Then you will receive the money and where it will arrive we will tell you in the corresponding section.

make a claim

You can wait a while for the seller to reply to your message; it can be 48 hours or a week. Set a deadline and if he doesn’t respond to you, then you will have to proceed to make a claim. The same if he refuses to return the money. Let’s say that this way is not so peaceful with the previous one since you are, in some way, suing the seller.

You may Start a Claim from the same page. For Argentina, click here. You must specify what happened to establish the complaint and thus be able to proceed with the return of the money. Also, try to keep in mind that this claim only applies if you made the payment through MercadoPago and not when the seller sent you an external link or QR, as it is probably a scam.


If the seller sent you a link or QR to pay outside of Mercado Libre, the chances are high that it is a scam or that you cannot do anything to get your money back. The refund will depend exclusively on the disposition of the seller.

Contact Free Market

If nothing works for you anymore, you cannot recover the money or you have doubts, you can always contact Mercado Libre or Mercado Pago. The numbers vary from country to country, whether you are in Mexico, Argentina or another. The important thing is that you get in touch so that they help you and know what you can do.

Generally the ways of contact are in the Help section. You can also find them on the internet.

This is how we ended up answering your question of How to get my money back from MercadoPago. We hope we have helped you specifically with this and we will continue to tell you more about it later. Of course, you can always file a complaint with police stations and prosecutors, as a last resort.

How much time do I have to claim in MercadoPago

Another question: How much time do I have to claim in MercadoPago? Surely you will also wonder if you have a time limit to claim a purchase. We have to tell you that from the Protected Purchase program you can cover your purchase and request a refund. This states that the requirements to be able to make the claim are the following:

  • Make the claim within 30 days since the product is received. Either because what you received has a defect, it is different, it is incomplete, you simply regret buying it.
  • If you did not receive what you bought, you can claim in the 21 days following the date you made your purchase.
  • What buyeryou must be active throughout the process, be the buyer of the published item and, additionally, you cannot initiate any administrative or legal action against Mercado Libre or deliver a payment disclaimer if it was a credit payment.
  • Also, the product It should have been acquired through Mercado Libre, both its demand and its respective payment, and be subject to return.

As we told you before, if through the claim you do not reach anything with the seller, then Mercado Libre will have to be the mediator in the conflict.

On the other hand, if it is the case in which you did not receive the product, then you must provide Mercado Pago with all the information it requests so that it can analyze the situation and see which party favors it. If it is resolved in your favor, you will receive the money back without having to pay for shipping.

If the claim was because the product that arrived was different from what was promised or had certain defects, then you will have to return the product and receive the money back. In the purchase menu, click Return or exchange for free and follow the steps. You have 7 days to send the product according to the established HERE.


The coverage does not cover products that as a buyer you damaged, modified, repaired, acquired outside the platform, were sent by a means other than Mercado Envoys or if it was a transaction that did not follow Mercado Libre’s Rules of Use.

How to contact Mercado Pago

With respect to Contact with Payment Market, as we told you before, this will depend on the country in which you are. Of course, you can find the platform on well-known social networks such as Twitter, Facebook and Instagram, to which you can write and make your query. Make sure they are the official Mercado Libre accounts and not another.

Likewise, you can access the help section and find the contact information there. In Argentina, for example, you can click HERE to access the contact options available to you. For now it is only available by mail (e-mail) and you must enter your phone number, e-mail or username.

Where does the money fall when the seller returned my money

If you solve the problem and the seller returns your money, then you will surely wonder Where does the money fall on the refund? The answer to this question is not so simple as it depends on the way you have paid. Next, we will tell you what you should know about it and thus take the necessary actions:

  • If you paid for the item with credit card, the cancellation of the charge is made at the moment in which the seller returns the payment. In your bank account it is likely that you will not see it reflected immediately but you will have to wait a few business days. In fact, if the cancellation is made after the closure of your card, then you will have to wait for the next summary.
  • If you paid with credit but in installments, then they will return the fee you paid and the rest will be cancelled. The refund of the fee paid is made with the same guidelines as before.
  • In the event that you have paid with a medium cashit will remain as an available balance in your Mercado Pago account so that you can use it in whatever you want once the seller returns the payment.

The important thing is that it is the seller who gives the payment return signal. Of course, except for cases in which MercadoLibre must be the mediator in the conflict, in which case it can impose the return order.

What happens if the seller does not respond to the claim MercadoPago

We already told you, but to make it clear in a specific section, we will tell you What happens if the seller does not respond to the claim MercadoPago. If you file the claim and nothing is resolved, either because the seller does not respond or because no agreement is reached, then the mediation of a third party must be requested. In this case, from Mercado Libre.

This can decide in favor of the buyer or the seller. If you decide in favor of the buyer, he will receive back the money that corresponds to him.

This is how we finished answering your question. How to get my money back from MercadoPago. We hope we have been of help to you with what you were looking for. Now you know how you can get your money back and if you have any questions you can always go to the help section of the page and see the most frequently asked questions.

Until next time!

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