How to recover my Telcel number in another chip

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Telcel is a Mexican telecommunications company that is part of América Móvil. In this way you find present in 25 countries in America and Europe. With its 31 years of experience, it is one of the leading telecommunications corporations in Mexico.

How to recover my Telcel number in another chip

To begin with, if the citizen stops using his Telcel line for at least more than 120 days, the company determines that the number is inactive. This means that you need to reactivate it so that you can use it again so that you can communicate.

Also if you spend more than 240 calendar days after the line has been declared inactive, it will be permanently suspended. In these cases, it is recommended that the citizen attend one of the customer service agencies.

In case you have a new SIM card and you want to use or retrieve the same Telcel number from another chip To continue using it, you only have to comply with the following steps:

  • You will first need to retrieve the code found on the bottom of the new SIM card.
  • Then from your device with the old chip you must send a text message (SMS) to 8686 with that code.
  • You will then receive a response with a folio number.
  • You will have to wait a few seconds for it to process number portability.
  • You will then receive a second message highlighting the confirmation of the change.
  • You should keep in mind that the process takes up to 24 hours for you to start using your device with the new SIM card. The old chip will stop working and cannot be reactivated.

How to recover my Telcel number if I canceled it

If you want to recover your Telcel line in case you canceled it, you must meet the following requirements:

  • Your full name.
  • have your current ID.
  • CURP.
  • Have available the IMEI code of your cell phone.
  • The key to suspension.
  • In the event that the cell phone and the line are not yours, you must present a responsive letter from the titular citizen.

When you have collected the above requirements, you must attend to a few simple steps:

  • You must first go with your requirements to a Telcel service center.
  • At the time of being attended by the promoter, he will ask if the number has not been assigned to another person.
  • If negative, you must enter the receipts to the advisor.
  • In the event that the line is still available and the promoter has validated the information provided. The citizen will have to make a minimum recharge of $20 or hire a rental plan.
  • When you have covered the determined amount, your number will be reactivated and you will be able to use it again satisfactorily.

What to do if your cell phone is lost or stolen

In the presence of a robbery the person is nervous or if he has left it in a place unintentionally, in this case you must react very quickly so that you can track it or even get it.

In the event that citizens have IOS devices, before witnessing a loss or theft, to prevent it, it is good to download the application “Find My Iphone” or Find my Iphone. This application is designed for this type of situation, if you have it active you will only have to access your session from a computer or another IOS mobile device.

The moment you’ve done it, choose, «Search my Iphone» to see its location on the map, in case the device is close you can activate a sound so that you can locate it, you can also activate the “Lost Mode” which will lock your phone until you enter a code.

You can also use family sharing, you just need someone from your core to sign in to iCloud so you can find the device.

In the event that your lost device did not have the option of «Search my Iphone», can change the password of your Apple ID, so that whoever has it cannot get your data. If this type of thing happens to you, it is advisable to change the passwords of social networks.

How to retrieve my Telcel number on another chip: Android

In the event that the citizen has an Android device, it will be necessary to use the application «Find my device» from Google. Updating Android Device Manager gives you the option to locate your Android, lock it, or even wipe your data.

If you are going to use this type of application you must be turned on with internet access, add a Google account on your Android and have location turned on.

Once logged in, you will need to choose your device and you will receive a notification. So you can locate on the map and locate it. In this way you can set it to ring every five minutes in case it is close.

How to recover my Telcel number in another chip: Suspend the line

When you have given up on recovering your device, it is time to call for the suspension of your Telcel line. In that case, you will have to dial from another phone to *264 if you have the Telcel friend service or *111 if you have a rental plan. When they attend to you, you must provide your data to help you carry out the suspension.

You must bear in mind that the Telephone Service Center is located available 24 hours a day, 365 days a year. Where you can make all kinds of queries and procedures wherever you are.

In the event that you want to consult the number that you must dial depending on the state where you are, you can access the following link where you will have to enter your state and the type of modality and they will provide you with the number.

Another way to suspend or request information about your situation is through the Online Chat through the Telcel website.

You can also go to the Telcel agencies and request the suspension of your line.

How to activate a Telcel chip – Telcel Customer Service

When contracting a Telcel rental or prepaid plan, the citizen will receive a Telcel chip that will allow make and receive calls, as well as for the use of 3G, 4G and 5G networks. In addition, this chip works so that there is a control to identify your phone.

All the chips to be purchased later must be activated, since it is impossible to make calls or send messages if it is not that way. We will teach you the ways in which you can do it easily and quickly.

Text message

If you are going to activate your chip by means of a text message, you must comply with the following steps:

  • Get your Telcel chip.
  • Then check that your device is turned off.
  • Then take out the chip from the card, place it on your phone and turn the phone back on.
  • will you send a message (SMS) to 4848 with the word HIGH followed by the 18 digits of your CURP, if you do not have the latter, you can send REGISTRATION followed by your name, paternal surname, maternal surname, day, month and year of birth.
  • In this way the chip will be activated and ready for use.

By phone

Another way for you to activate your chip is by phone, so you must do the following:

  • Get your Telcel chip.
  • Then check that the phone is turned off.
  • Take out the chip from the card and put it in the device and turn it on again.
  • Call from another device to 800 710 5687 and request activation of your chip.
  • You will need to provide information for the record type.


Also to activate your line you can do it online, but you should know that sometimes in that section it can throw an error, but here we leave you the steps that you must perform:

  • Get your Telcel chip.
  • Then put it on but with the phone turned off.
  • Turn on the device and Enter from another on the Telcel page.
  • Then you will select the optionand “Activate my Telcel Service” and you will continue.
  • Next you will need to supply the serial number of your SIM. This would be at least 15 to 18 digits.
  • They will ask you for ZIP code of the area where you reside.
  • You will be prompted to choose a service plan.
  • At the end you must enter your account Telcel to take the activation for granted.
  • If the portal throws an error you can call the attention center or you can go to their agendas so that they provide you with the information.

How to block a stolen Telcel cell phone

In the event that your cell phone has been stolen or lost, it is important that you report it to the company and request that it be blocked. There are several ways to do it:


The easiest and fastest way to lock your phone Telcel is through the IMEI code , which is the key to be able to perform said block. You must first contact Telcel at *111 or *264, you can also go to any Telcel customer service branch.

Then you must explain your situation and you can request the cellular block by IMEI. To the person in charge of your house you must provide information about the team and yours as the main line.

Deliver your previously saved IMEI code and that’s it. This type of blockade will be carried out for at least 24 to 48 hours as appropriate.

To finish, you must be aware of your Telcel line, in case of any event or circumstance they have excellent services to solve your problem. We hope that everything related to How to recover my Telcel number on another chip has worked for you.

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